Frequently Asked Questions
How do I join Hive Therapy?
The easiest way to join is from our website www.hivetherapy.org on your computer or phone. Click the JOIN link at the top of any page, select one of the current membership offerings, complete the information, read the acknowledgements (and check the acknowledgement boxes) and submit. You can start using the facility immediately.
You can also join in person at the front desk. It is best to call ahead and make an appointment to sure a staff member will be there to help you get registered.
How do I “Check in” at the club or how to I get my barcode?
Once your membership is activated, you can download our free App (from the Apple IOS or Android App Store), at the log in screen click the “send me an invite / reset my password” link just below the login information, then go to your email and click the secure link sent to you to create your username and password. The App has a built-in barcode you can use to check in at the club. If you prefer you can also request a physical barcode at the front desk.
How do I cancel my membership?
Please do not call to cancel and/or leave a voicemail message. All cancellations must be done either in writing (a simple email to contact@hivetherapy.org is fine) or in person at the front desk where you sign an electronic cancellation form. If emailing, include your first & last name, phone number, birthdate, and reason for cancelling. Your membership cancellation will be processed, and you will get a confirmation email back within a few days. If you do not get a confirmation email back within a few days, please ensure you have used the right email address and contact the club by phone to ensure we receive your email. Please note there is a 30-day notice requirement when cancelling, however, at a minimum we require notice at least 10 days before your next bill is due if you wish to avoid your next billing. Memberships must also be current with no outstanding balances to be cancelled. If you prefer to cancel in person, it is recommended that you call to schedule an appointment to ensure a staff member is available to assist you.
What are your hours of operation? What about holidays?
We are open from 5AM to 9PM on weekdays and 7AM to 7PM on weekends every day of the year including all holidays. Clinic hours, if your planning to meet with a provider for service, are typically 9AM to 5PM on weekdays and providers are typically not here on most holidays. Staff members are typically available to assist with questions or billing issues during weekday clinic hours. Please note – Security cameras are present throughout the facility and always recording activity. You can always call the club phone number for service.
Do you have family membership options?
Yes. While all memberships are technically individual, we typically offer a discount for additional immediate family members within the same household when asked for at the front desk. While subject to change, currently we offer a $10 discount off the published rates for additional family members when such a discount is asked for at the front desk.
How do I upgrade or downgrade my membership?
Upgrades and downgrades or downgrades can either be done by a staff member at the front desk or by emailing your request to contact@hivetherapy.org (please be sure to include first and last name, birthdate, phone number and a description of your request.
Can I freeze my membership?
It is possible to freeze your membership at the front desk or via email request for short term military leave, mission, or health issue that prevents you from using the facility. Please ask at the front desk about these options.
Can I bring a guest to the gym?
Yes, however, guests must pay a $10 day fee and sign the guest register on the front desk. Remember monthly memberships are only $25/month and no commitment so if your guest is going to use the gym more than once while they visit, joining for the month, might be a better option.